1. Booking Your Course

• Bookings can be made via phone, email - natasha@redfearntraining.co.uk

• Candidate details and purchase orders should be confirmed at least 7 working days before the course.

• No contract exists until we confirm a written purchase order.

• Provisional bookings are held until payment or purchase order is received; confirmed bookings take priority.

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2. Prices & Payment

• Prices are as stated (VAT not included).

• Payment can be made by BACS or invoice.

• Payment in full is required unless agreed otherwise.

• Account customers: standard credit terms are 30 days.

• Late payments may incur interest and recovery costs as per UK law.

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2.1 Refunds

• No refunds for non-attendance, failing to complete the course, or not achieving the required standard.

• E-learning courses can only be refunded within 24 hours of purchase.

• Courses cannot be transferred to another candidate or another course.

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3. Cancelling a Course

Customer Cancellation

• Must be in writing via email.

• Cancellation charges:​

More than 10 days before - full refund / no charge

6–10 days before - 50% refund / 50% charge

5 days or less - no refund / full charge

No-show = full charge.

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Redfearn Training Cancellation

• We may cancel or reschedule courses, or change the venue.

• If cancelled by us, a full refund is given.

• Courses may be cancelled if the minimum delegate number is not met; alternative dates will be offered.

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4. Attendance & Punctuality

• All sessions must be attended for statutory qualifications.

• Late arrivals or missed sessions may result in refusal to continue training, with full fees payable.

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5. Candidate Responsibility

• Candidates (or the booking company) must ensure suitability for the course.

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6. Course Materials & Equipment

• Materials are for the candidate’s use only; sharing or copying is prohibited.

• Customers must provide adequate PPE and facilities.

• If resources are unsuitable, training may be stopped, and full charges apply.

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7. Certification

• Certificates issued only upon successful completion and full payment.

• Replacement certificates available for a small charge.

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8. Privacy

• We follow GDPR guidelines.

• Your details may be used for marketing and course reminders.

• Full privacy policy available on our website.

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9. Force Majeure

• Neither party is responsible for delays or failure caused by events beyond control (e.g., power failure, natural disasters, industrial action, terrorism).

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10. Law & Disputes

• Governed by UK law.

• Disputes are subject to the relevant UK courts.